![]() It ensures that we exceed our guests’ expectations. Our Big 3 is the very foundation of our hotel company. One of our Three Steps to delivering service excellence is ensuring that we have a clean, crisp, safe property where everything works. ![]() It is a critical tool to assist us in providing excellent service. ![]() Please allow us to assure you that we take this feedback very seriously. Our engineering team has been made fully aware of the situation with regard to the air conditioners. We would like to sincerely apologize that we were unable completely satisfy you during your recent stay. Greetings, BusinessTraveler00, Thank you so much for taking the time to post your review about our hotel, The Holiday Inn National Airport, on TripAdvisor.
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